Emergency Appointments We offer a small amount of urgent appointments each day. Please call to check availability. If you need an urgent appointment outside of our normal opening hours, please call 111.
All staff in our practice aim to give you the best service possible. If you feel that this has not happened we would like you to tell us about your concerns straight away to enable us to try to sort out the problems as quickly as possible. We have an in house complaints procedure that meets the national criteria for handling patient complaints about NHS services.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible. Written complaints should be sent to Mrs Hulagur. Alternatively you can ask for an appointment with Mrs Hulagur to discuss your concerns face to face.
If you would like to get help or further information If you want some help or information, contact Healthwatch Bristol. The service is totally confidential and is complementary to the complaints procedures, providing an approachable, easily accessible route into all areas of the NHS, in order to raise concerns or complaints.
If you would rather not go directly to the practice, you can contact NHS England instead. NHS England is responsible for commissioning (buying) NHS dental services. Their details are: Telephone: 0300 311 22 33 Email: email@example.comGeneral Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT